Survival Systems Limited (SSL)

How the relationship started

Lutra’s relationship with SSL started after we had worked together on another project and the CEO of Lutra worked for another company.  However after Lutra was formed there was an opportunity to work together and Lutra contacted SSL and the relationship was successfully rekindled.  Subsequently Lutra heard about a project where SSL had not been considered. It turned out that the project was having problems with a supplier and Lutra suggested that SSL’s advice and help be sought.  It was, and their help developed into delivering a very major item of equipment which was key to the successful completion of the project. Subsequently there was an opportunity to supply two of SSL’s world famous METS® – Modular Egress Training Simulator devices also known in industry as Helicopter Underwater Escape Trainer (HUET) systems on lease to the Ministry of Defence.  Lutra facilitated the arrival and deployment of the METS®, helped prepare the bid response for two new METS®, managed the arrival and deployment of the new units and managed the out load of the leased METS®. Lutra has been involved in all project aspects including commercial meetings on SSL’s behalf, managing and administering  the visits from Canada and arranging and implementing the user training of both the leased and the new METS®.

At the same time a number of other opportunities have emerged. Lutra has been busy helping form the requirement, assisting the clients with planning the programme and managing and administering visits by SSL from Canada.

Dealing with the shipping and transport during the post BREXIT shipping issues and the COVID lockdown was an experience out of the usual. A mixture of tact and steel were needed when dealing with shipping and courier companies but all in the day of the life of a good representative.

Interpreting the differences in language and culture that occur as things cross the Atlantic is a challenge.  Seemingly innocuous words, actions or interpretations can cause all sorts of miscommunications.  As representative, Lutra is there to ensure that it’s the same language or at least the same meaning when people are discussing complex issues. It really is not always the same language all the time.